Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, you will be presented with the various shipping options. Once selected the shipping total will appear below the order subtotal.
We accept phone orders toll-free at 1-866-598-4862. Our customer-care consultants are available Monday through Friday 9AM to 5PM EST to answer your questions. Feel free to call, we'd love to talk to you!
If you need your items before the normal processing and shipping time, please call customer service at 1-866-598-4862 during regular business hours Monday through Friday 9AM to 5PM EST. We will do everything we can to accommodate your request.
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards or your PayPal account. If you'd like to pay by check or money order, your order must be placed by phone. After your order is placed, please send your check or money order to:
Sales tax will only be charged on orders that are shipped within the state of Georgia (7%).
If your order is shipped directly from one of our vendors, please contact our customer-care department at 1-866-598-4862 for tracking information
Will I get an email confirmation after I place my order?
Yes, an email with a copy of your receipt will be send to the email address you provided during checkout. If you are using spam blocking software, please add "service@so-cute-baby-gifts.com" to your email whitelist.
How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.
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Return Guarantee and Exchanges
What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at 1-866-598-4862 for a return authorization within 30 days of receipt of your order. All returns must be approved by our customer-care department.
How long before I receive my refund?
All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping fees you incurred on your original order) within three-to-five business days.
Can I return personalized items?
Due to the nature of these items (i.e. they cannot be resold,) personalized gifts are non-returnable and non-refundable.
Do you charge restocking fees?
If you wait longer than 30 days to notify us regarding the return of your items, your order may be subject to restocking fees. Please speak with one of our customer-care representatives for further clarification.
What if I got my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-866-598-4862 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with UPS.
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Shipping
When does my order ship?
Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) plus shipping time equals delivery time. Each order is processed within three-to-five business days. If an item requires personalization, production time could take up to 10 business days, depending on the item. Our "item details" provide additional information on production, so be sure to check before ordering.
To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.
Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.
Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.
Do you ship to Canada?
At this time we do not offer shipment to Canada. We will do so in the future so please check back occasionally for updates.
Do you ship internationally?
At this time, we do not ship outside the U.S. and U.S. territories.
How is shipping calculated?
Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.
What are your shipping options?
We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.
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FAQ's
Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view our entire collection online.
Do you have an affiliate marketing program?
Yes, we do offer an affiliate program. For details, please visit our Baby Gifts Affiliate Program page or email our affiliate manager.
What is your contact information for the press?
All press inquires should be emailed or addressed to the following address: service@so-cute-baby-gifts.com
I am a vendor. How do I submit my products for consideration?
In our quest for unique products for our online store, we welcome vendor enquiries. Please email our product department.
Where can I read feedback from your customers?
If you'd like to know what our customers say about us, please visit our testimonials page.
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Privacy and Security Policy
Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the CONTROL SCAN Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning CONTROL SCAN certification, prevent over 99% of hacker crime.
How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
Read our Privacy & Security Policy
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Contact Us
If you have any questions and would like to speak with a customer-care representative, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 1-866-598-4862. We're here Monday through Friday 9AM to 8PM EST to serve you.
E-mail:E-mail us at service@so-cute-baby-gifts.com or click here to ask a question, make a suggestion or get any assistance you may need. Most e-mails are answered within 24 hours. Please note that weekend e-mail responses may be delayed.
Live Chat: Chat with us live by clicking on the "Live Chat" button in the top right corner of this page. Live chat is also available Monday through Friday 9AM to 5PM EST.
Mail:
Customer Service Dept.
So Cute Baby Gifts
2339 Milstead Circle
Marietta, GA 30066
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